Privacy Policy

Shield & Scale Systems Consulting ("Shield & Scale", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and how you can access or correct it.

What we collect

We collect personal information you provide directly to us, including:

• Name, email address, phone number, and company name submitted through our contact form or by email/phone
• Details of your enquiry, including the service you're interested in and your message
• For active client engagements: the systems, technical, and business information reasonably necessary to deliver the engagement (see oursecurity posture for how this is handled)
• Basic, non-identifying analytics data about how visitors use this website

How we use it

We use personal information only to:

• Respond to enquiries and provide requested information
• Deliver, manage, and communicate about an active engagement
• Send a one-time acknowledgement when you submit our contact form
• Meet legal and accounting obligations

We do not sell personal information, and we do not use it for unrelated marketing without your consent.

Disclosure to third parties

We only disclose personal information to third-party service providers where necessary to operate this website and deliver our services, for example, our email delivery provider (for contact form notifications) and our hosting provider. These providers are only given the information needed to perform their function.

Data storage and security

Information you share with us is encrypted in transit and at rest, access is restricted to people actively working on your engagement, and we retain engagement data only for as long as reasonably necessary or as required by law, deleting it on request once an engagement concludes. See our fullsecurity posture statement for detail.

Access and correction

You can request access to, or correction of, personal information we hold about you at any time by contacting us at kaleb_parker@shieldscale.com.au. We'll respond within a reasonable period, consistent with our one-business-day response commitment for general enquiries.

Data breach notification

In the event of an eligible data breach involving your personal information, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

Cookies and analytics

This website uses privacy-respecting analytics that do not use tracking cookies or collect personally identifying information about individual visitors.

Contact us

For any privacy question, or to make a complaint about how we've handled your personal information, contact us at kaleb_parker@shieldscale.com.au or 0435 119 736. If you're not satisfied with our response, you can lodge a complaint with theOffice of the Australian Information Commissioner.